CE POLICIES
Learner Grievance Policy
Last updated: February 2026
Introduction
The Center for Psychotherapy Safety takes all learner concerns seriously. We are committed to providing high-quality continuing education experiences, and we recognize that sometimes issues arise that need to be addressed. This policy outlines a clear, fair process for raising and resolving grievances related to our CE courses.
We encourage learners to bring concerns to our attention promptly so that we can address them effectively. No learner will face retaliation, penalty, or disadvantage for filing a good-faith grievance.
Types of Grievances
This policy covers grievances related to any aspect of the CE learning experience. Common categories include:
| Category | Examples |
|---|---|
| Content | Inaccurate information, outdated research citations, misleading claims, or content that does not match the course description |
| Delivery | Technical problems, poor audio or video quality, platform access issues, or instructor unavailability during scheduled sessions |
| Assessment | Unfair or confusing exam questions, grading errors, or assessments that do not align with course content |
| Credit | Failure to receive CE certificate, incorrect credit hours, or delays in credit reporting |
| Conduct | Unprofessional behavior by instructors or staff, discriminatory treatment, or harassment |
| Accessibility | Failure to provide requested accommodations, inaccessible course materials, or non-compliance with accessibility standards |
Grievance Procedure
The following steps outline our grievance resolution process from initial submission through final resolution:
- 1
Submit Your Grievance
Email ce-grievance@psychotherapysafety.org with a written description of your concern. Include your name, the course title, the date of the issue, and a detailed explanation of the grievance. You may also attach supporting documentation.
- 2
Acknowledgment (Within 3 Business Days)
You will receive written acknowledgment that your grievance has been received, along with the name of the staff member assigned to review your concern.
- 3
Investigation (Within 10 Business Days)
The assigned reviewer will investigate the matter, which may include reviewing course materials, consulting with the instructor, and gathering additional information. You may be contacted for clarification during this period.
- 4
Resolution
You will receive a written response outlining the findings of the investigation and any corrective actions taken. Possible resolutions include course content corrections, additional CE credit, partial or full refunds, instructor coaching, or other remedies appropriate to the situation.
- 5
Appeal (Within 14 Calendar Days)
If you are not satisfied with the resolution, you may submit a written appeal within 14 calendar days of receiving the decision. Your appeal should explain why you believe the resolution was inadequate and include any additional supporting information.
- 6
Appeal Review (Within 10 Business Days)
Appeals are reviewed by a designated reviewer who was not involved in the original decision. The designated reviewer will issue a final written determination within 10 business days of receiving the appeal.
- 7
External Escalation
If the internal process does not resolve your concern, you may contact our CE co-sponsor or your state licensing board. Contact information for these external resources is provided in the External Resources section below.
Your Protections
Learner Protections
- •No retaliation: Filing a grievance will not result in any negative consequences for your enrollment, CE credit, or future access to CPS courses.
- •Confidentiality: Grievance details are shared only with those directly involved in the review and resolution process. Your identity will not be disclosed to instructors without your consent, except where necessary for investigation.
- •Record keeping: All grievance records are maintained for a minimum of seven (7) years in accordance with CE accreditation requirements and applicable regulations.
External Resources
If you are unable to resolve your concern through our internal grievance process, you may contact the following external resources:
- CE Co-Sponsor: Contact information will be provided on individual course pages and updated here when our co-sponsor agreement is finalized.
- State Licensing Boards: You may file a complaint with your state's professional licensing board. Contact information for your specific board can typically be found through the Association of State and Provincial Psychology Boards (ASPPB) or your state's department of health website.
For general questions about this policy, please contact ce-grievance@psychotherapysafety.org.
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